Refund Policy

1. Trial Period — What You Pay and When

DropEdge offers a 5-day paid trial for $9.99 — giving you access to 75% of the catalog. This is a one-time charge. On day 5, it auto-converts to $34.99/month unless you cancel before then. You are charged $9.99 upfront — not a hold.

2. Paid Subscription Refunds

2.1 Annual Plans

For annual subscription plans, DropEdge offers a 30-day money-back guarantee. If you subscribe annually and are not satisfied with the platform within the first 30 days of your paid subscription, contact us for a full refund of the annual subscription fee.

2.2 Monthly Plans

Monthly subscriptions are billed in advance. If you cancel within the first 7 days of a monthly billing period, you are eligible for a pro-rated refund for that period. Refund requests made after 7 days of the billing period are not eligible for a refund for the current period, but cancellation takes effect immediately and no further charges will occur.

2.3 Store Earnings

Store earnings are paid out manually via PayPal after you request a withdrawal. There is no platform fee deducted from your sales, so there are no fees to refund related to store transactions.

Scenario	Eligible for Refund?	Timeframe
5-day paid trial ($9.99)	N/A — no charge	N/A
Paid trial ($9.99, 5 days)	N/A — no additional charge during trial	N/A — auto-converts unless cancelled
Annual plan, first 30 days	Yes — full refund	Within 30 days of first charge
Monthly plan, first 7 days	Yes — pro-rated	Within 7 days of billing date
Monthly plan, after 7 days	No refund for current period	Cancel to stop future charges
Store earnings withdrawal	N/A — no platform fee on store sales	Withdrawal is manual via PayPal
Billing error or duplicate charge	Yes — full refund	Contact us immediately

3. How to Request a Refund

Refund requests are processed in the following order:

4. Cancellation vs. Refund

It's important to distinguish between cancellation and a refund:

• Cancellation stops future billing. It does not generate a refund for the current or past billing periods.
• Refund returns money for a period you've already been charged for. It does not automatically cancel your subscription — you must cancel separately.

You can cancel your subscription at any time from your account dashboard. Cancellation is one-click, has no penalties, and billing stops immediately. You retain access through the end of your current billing period.

5. Dispute Resolution

If you believe you have been charged in error or have a complaint about a billing or refund decision, you may escalate as follows:

DropEdge is committed to resolving billing disputes fairly and promptly. If an issue cannot be resolved through our internal process, disputes may be referred to Stripe's dispute resolution process as applicable.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer before contacting DropEdge, we will attempt to resolve the issue directly with you before any dispute process begins. Chargebacks initiated without prior contact may result in temporary suspension of your account while the dispute is investigated.

We encourage you to contact us before initiating a chargeback — the majority of billing disputes are resolved faster and more favorably through direct resolution.

7. Changes to This Policy

DropEdge may update this Refund Policy from time to time. Changes take effect 30 days after being posted to this page. If you have an active subscription, the policy in effect at the time of your last billing date applies to your account.

8. Contact